Clinical

The cost per item and the total payable for the appointment shows only in private treatments. Please adapt to also show for NHS items so patients can be told how much a fee or appointment will cost without manually scrolling to the bottom and adding it up. The current setup works for a UDA system but not for fee per item. This already exists for private items so should be easily adaptable. 

Hi,I’m sure that I can’t be the only dentist frustrated with Dentally’s reticence to provide an extra and intraoral Mouth Map… how else can we record oral pathology each time we see our patients? I’ve  been regularly asking for this facility since moving from SOE to Dentally in 2020, but to date, no progress! Perhaps the community could help push Dentally’s software development team to facilitate this extremely important function; it seems crazy to have to revert to separate paper-based records! 

On Exact, we used to be able to click create and estimate select all COTs and it would generate all estimates accordingly. On dentally not only do you need to do it per COT you have to make sure you've selected the correct estimate type (NHS / Private). Dentally doesn't clearly separate NHS and Private treatment. Having the option to limit / label a COT as private or NHS like what was possible on EXACT would be incredibly helpful. 

In SOE Exact, it had a timer that started when you clicked the pt in surgery so you could see how long you’d spent with them. This was a great feature, please can you add it to Dentally

Why is the save button at the bottom so i have to constantly scroll down to see it? The Save and Continue button is unreliable and i prefer to save this way, but the button was moved to make way for the Ai function which is useless to me. Its so annoying.

hi every time an xray is developed an automatic radiographic report appears in my notes, how do i stop this, i already have my own report 

I write notes using a dental note taking tool then copy and paste them into Dentally. Now I get a space between each line of my notes which I cannot remove. This did not occur with EXACT.Please can you help fix this? 

Hi there, We would like an option as part of the medical history flow, where we could duplicate and update a previous medical history. Patients will frequently have a minor update needed to their medical history. It would save time if we could duplicate the last medical history and then edit, with any recent updates. Rather than having to complete the entire history each time. Thanks,Tom

I would like to request a full day daysheet with the appointment space included to be able to make notes regarding patients in the appointment space. 

SOE Exact always adapted the code automatically when charting to avoid mistakes - this will suck up a lot of time 

Could you add a feature that turned the banner at the top of the page to the same colour as they’re payment plan? Would make it much clearer if the patient was NHS, Pvt or Denplan at a glance. 

Hello, charting a watch and then restoring in the future why does the watch sit ontop of my new restoration i am not watching anymore.why does the watch not go behind my restoration??i dont believe in deleting the watch because that alters the records and then there is no history that i was watching this on the chartplease make the watch go behind my restoration

Hi I had AI notes button on my Dentally log in previously. I disabled it cos I did not have a microphone back then. I now have a new microphone, Could you reintroduce the AI note button on the case note page please? Many thanks 

Hi, I had several practitioners ask if we can change certain NHS treatment categories. One example is for the code 716 Denture Reline. it is classed as Other treatment. Would that have an impact on the claims being sent if we change it? I was under the impression that NHS codes are automatically updated by Dentally as per NHS guidance. My change would be done for several sites so I wanted to ask for a second opinion.  

Hi ,could I suggest a new feature regarding copy and paste previous notes from 3 or 6 months, when patient have had  attended an appt for dental check up or hygienist visit.At the moment it takes time to highlight everything and paste it .I think lots of clinicians would benefit from it. Many thanks and kind regards,Ewelina Bach

We should be able to direct share patient photos with the patient by the portal and email without having to export them to the desktop. 

Please change 'LINK APPOINTMENTS' default to OFF.  As a new user from Exact if the link is defaulted to on sending through/making appointments becomes very confusing.

I am very happy with the addition of the new Orthodontic Assessment tab within the patient chart.  To further refine Dentally’s orthodontic functionality and better reflect the differences between general dental and orthodontic workflows, I would like to propose the following features under the ortho tab on the patient chart.  1. Modifiable Orthodontic Assessment The new assessment layout is a great start but appears tailored toward a UK-style orthodontic examination. I would appreciate the ability to customise this tab, similar to how custom fields in treatments can be configured. If the existing tab is required for automated UK claims submission, perhaps a separate custom orthodontic assessment option could be introduced for other users. 2. Orthodontic Progress AppointmentsProgress appointments in orthodontics are typically brief, focusing on key clinical details such as: Buccal segment relationships Overjet and overbite Archwires and elastics  Broken/replaced brackets and wire

Very appreciative to have Dentally integrating voice-to-text AI notetaking. I believe this is in Beta testing mode - my apologies if it has not been rolled out to everybody yet. However, it was noted during the training session that Dentally’s AI note-taking abilities do NOT include ambient listening during the appointment.This means that the clinician is still required to dedicate time to both creating templates for Dentally AI to work with, and also to input content for each appointment albeit using dictation. Overall, this saves minimal time for the clinician. Does Dentally intend to provide an ambient listening capability? Or do you have suggestions of how to incorporate software such as Heidi into the Dentally interface? 

How do I increase the number of boxes/selection in the hover chart from 2*5 to 3*6? Can you add a RED A for abcess, RED I for inection, RED S for sinus and RED # for fracture Change watch W to a RED W

Hi we suddenly unable to use dentally.The system started to disconnect itself from the x ray bridging on Monday. Then it lost its connection by the end of Tuesday. We have no problem going on google browser. We have tried using the advice on advice message. Can you dial in and check the system please?

Please add Perio data, especially BPE but ideally chart data as well, to the API endpoints. 

please could we have the feature back where, when hovering over a tooth or tooth space that brings up the history - this already happens, but on SOE you could then click on this item like a filling or XLA and it would bring up that entry from the clinical notes so you could see what was written then without having to scroll back through the notes

I often use the freeform AI option as it is good at summarizing longer discussions with patients. However, I would also like to use it when I am using a more structured templated note. eg when I do an examination I also have long discussions with patients about options pros and cons etc. These transcripts are not integrated when the exam template is used. Although I can save the completed exam template as a draft, and then copy the transcript, open a freeform note, say ‘hello’ to start it, stop the transcription, highlight and delete  the ‘hello’ and then paste the transcript and have Kiroku then generate the notes, then copy these into the patient notes as a second entry to the templated notes, it would be nice if there was a simple option of blending the freeform transcript and the template notes. ie get kiroku to do all the copy and pasting of transcripts. Would it be possible to have a ‘utilise transcript’ button to trigger kiroku to run the recorded transcript through the AI autom

Suggestion: put the save box at the bottom of the chart entry box so that when you have made a long clinical entry you do not have to scroll back up the screen just to save it.