I’ve forgotten to select unscheduled care and accidentally submitted a course of treatment as band 2. What’s the best way to resubmit as unscheduled care?
Thanks in advance
Solved
What's the best way to resubmit a band 2 course as unscheduled care?
+4- Enthusiast
Best answer by Hebe Lowen
Hi
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[Comment amended for clarity]
+10- Community Manager
- Answer
Hi
Don’t forget, you can get responses to questions like this more quickly by contacting our support team! If our AI support agent doesn’t have the answer, you can ask to speak to a human and you’ll get a response within minutes during working hours 😊
[Comment amended for clarity]
+4- Enthusiast
Thanks for your answer. Thats pretty long winded though.
Will it leave duplicate entries in the patient records?
Is there a technical reason why claims can’t be just be resubmitted as unscheduled care?
Thanks again
+10- Community Manager
Hi
The withdrawal workflow does exist as well, but is recommended only for certain types of resubmissions eg. submissions sent for wrong patient. You are correct that if you follow this workflow for the same patient, it will create duplicate records.
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