We recently switched to Dentally and wondering why we can’t have multiple “416” codes?
I’ll click of 416 and it REQUIRES me to click a tooth for the treatment plan. Said tooth needs 3 x 416 codes and it won’t allow me to do it. Everytime I try to add the second 416 code, it deletes the first one. I have video proof of this happening. I also waited until the “saved” tab in the corner disappears after adding the first 416 code. The same thing happens with the 418 codes.
Please rectify this ASAP!!!
Solved
URGENT FIX REQUIRED Charting / treatment planning bug / error
+1- Newcomer
Best answer by Hebe Lowen
Thanks
Please reach out to our support team, as they can get back to you in real time during your working hours - I have let them know to expect a message from you, they'll be able to take a look at what you're seeing and ensure it's configured correctly.
If you have any trouble getting in touch with support, please let me know!
+10- Community Manager
- Answer
Thanks
Please reach out to our support team, as they can get back to you in real time during your working hours - I have let them know to expect a message from you, they'll be able to take a look at what you're seeing and ensure it's configured correctly.
If you have any trouble getting in touch with support, please let me know!
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