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Question

unable to unlock case note within the hour of treatment complete

  • May 19, 2026
  • 1 reply
  • 5 views
P
Savvy Contributor
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Hi 

I notice dentally stopped letting me unlock the notes after charging. this is within an hour after treatment has not been completed.

i have tried everything 

    1 reply

    Hebe Lowen
    Community Manager
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    • Hebe LowenCommunity Manager
    • Community Manager
    • May 19, 2026

    Thanks for your question ​@Pauline, for this query I’d advise getting in touch with our support team, as they’ll need to look into your setup and see specific patient examples in order to advise you.

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