Questions & Feature Requests

Are there any plans to add the UDA tracker as is in EXACT to dentally ?- much needed 

Would it be possible to create the % of unstable pocket depths on the perio chart as well as bleeding, which you have recently added. I have to physically get the calculator out to work out pockets of 4mm bleeding on probing or above.I’m sure lots of hygienists and periodontists would appreciate thisThank you

The api docs have NHS and PPS number field for UK and Ireland but not one for Medicare (Australia) that i can see of. Coming from a legacy system which did not record medicare expiry date, the migration to Dentally meant the medicare number was inserted into notes, while the IRN (individual ref number) inserted into Health Fund Patient ID field. We are updating the Medicare number of patients and could not easily update it into the Medicare number field because of the lack of API endpoints. I hope this is in the works soon.

We have just started with Dentally and chose is specifically for the Xero integration.As a dental prosthetic clinic we have only a few items that include GST. When going over to Xero it seems to default as GST Exclusive, even for a day where no items with GST were charged. I can manually alter this in Xero but that seems clunky and not a true “integration”.A bigger problem I am having is a day where we did three transactions, two which were GST free and one that included GST but in Xero GST has been charged on the total which is not correct, and the only way I can see to fix it is to redo the invoice with the days transactions individually, but again this seems like a lot of manual work when it should just do it correctly in the first place. Has anyone had similar issues with the Xero integration?  How did you fix it or manage this?Thanks

Just as deposit , Dentaly should have a refund button instead of creating negative payments. It will keep trail cleaner and also stripe payments should be able to refund via click

HI Team,I have requested a partnership request via this form  https://www.dentally.com/en-gb/integrations/become-a-partner to gain access to the Dentally API a couple of weeks ago and haven’t received a confirmation or response. Is there a way I can confirm the request has been received? Many thanksTegan 

is there an action that lets pop up notes to be seen on the day calender, before clicking on a patient profile. Just a hover

Hi, Anyone with NHS Sedation contract using dentally to transmit claims? How to make sure correct number of episode are sent on to compass? Our number of episodes never matched with compass..Thanks    

Has anyone else experienced anyone booking an appointment via the dentally app in an appointment slot that doesn’t exist? E.g. Tom has an appointment for 60 minutes ( 2pm-3pm) but it’s allowed Tim to book an appointment at 2.30pm via the dentally app (with the same clinician on the same day)

​@Saymon  Do Dentally have any plans to integrate with WhatsApp, it can be easier to manager (And cheaper than SMS) a few of our patients say they dont use SMS. Tom 

It would be great if the charting for base and treatment planning was much simpler with icons for the regular work that is completed next to the teeth in charting. 

I request that the product design team add a feature within Kiosk/Concierge. We implemented Kiosk last week following the product launch, but so far it does not seem to have the desired effect.As patients do not always fill out their forms online, the system does not decrease the reception workload; it simply adds another step to the check-in process because patients report to reception immediately afterward to complete their forms.Here are a few practical suggestions: Integrated Forms: Add an option to make forms a part of the kiosk experience. This will ensure there is no duplication of work. Directional Messaging: Alternatively, add the option to set up a message following the concierge flow. Currently, attempting to do forms already checks patients in, thereby bypassing the whole purpose of a Kiosk. A configurable "Welcome" or direction message would allow the practice to direct patients to complete their forms. Payments: If there is a provision for us to take payments during c

HI we are having problems with generating a miscellaneous claims in the new Wales contract, the ‘acute mucosal conditions’ and ‘re cement inlay’ do not generate a miscellaneous treatment package, so we are having to use other codes to generate this, however this is not accurate for what we are doing. could this be corrected or should we be doing something else? 

could you conform that denture repairs require the patient to pay a lab fee on the new wales contract?my colleague has a problem when a patient was exempt for exam (over 60 exempt exam only) and he needed to claim a denture repair. having input the lab fee, it did not come up with a charge for the patient for the lab fee unless he took out the age exemption, could you clarify what should be happening please? 

when managing multiple dentists it would be really handy to lock appointments to the specific dentist that requested it - when dragging and dropping appointments from the clipboard to minimise booking mistakes made rather than having to hide other dentistsor is there a better way to do this that i am yet to discover? 

Dear Dentally team,I'm building a CRM and marketing tool on behalf of a client. Initially the client wants a simple feature that links a CRM contact record to a Dentally patient record (search by name/email/phone, store the patient ID, deep-link back into Dentally).The CRM is multi-tenant — the client is the first user, but other practices will sign up over time and connect their own Dentally accounts via OAuth. We'd like to design the integration correctly from day one.Could you advise on the following:Access & onboardingHow do we get access to the Dentally sandbox environment for development and automated testing? Is there a self-serve sign-up, or does someone on your side need to provision a sandbox practice for us? Do we (the CRM vendor) and/or our client need to be registered as a Dentally Partner? If so, what's the process, eligibility criteria, and rough timeline for approval?Many thanksPaul

At the moment, appointment reasons don’t have a default duration, so H30 always needs the duration selecting at the time you book. This is inefficient when H30 should always be 30 minutes for all practitioners. Please add a setting so an appointment reason can be configured to default to a specific duration (e.g. 30 minutes), rather than having to pick it each time.

Currently the list of medical conditions is long and hard to understand.Could I suggest a drop down list to select from.Also, comon conditions like ADHD and Autism are missing completely. These are both very common and need to be slected as they require different management to other conditions, especially in the chair.

I believe address look up is active in England. When can it be available in Australia please?

We’re using an I-pad and a touchscreen Chrome book for Concierge in our practice. We have used a Chromebook as a tablet as it is compatible. Unfortunately, when filling out the date of birth, they have to  use the full keyboard to input the ‘/’ in-between the numbers for the date, which the I-pad does automatically. I understand this is not a setting Dentally can change, but was wondering if there is an easier way to find the patients to sign them in. A way that doesn’t involve typing in their date of birth. This is easier for our elderly patients who find touchscreen keyboards tricky, and can just maybe select buttons instead (which happens after).  

HiI’d like to make a feature request please. We have no use for the ‘Ready to book’ toggle on the appointments- would it be possible to add the ability to switch this feature off in the settings or at least set the switch to ‘on’ as default? If someone forgets to tick the box it causes delays at reception Many thanks!

Is there a way to turn off this annoying new feature ‘ready to book’ or have it automatically toggled on by default? Its just another button to press before reception can book pts in.

We do not have an integrated referral system in our area at the moment (we have been told there is one in the pipeline but that has been mentioned for the last 10 year) We still have to use Exact to email off all our referrals to our local NHS hospital trusts because there are also issues about sending patient sensitive data from any other email other than an NHS one and they will NOT accept patient referrals from anything other than NHS email address. Has anyone managed to get some integration into Dentally to be able to receive or send emails from an NHS email address in Dentally.I spoke to support and was told that the NHS mail may need to configure the MX records but I have spoken to IT guys and they don’t know anything about being able to do that or I have the email just bounced back saying its not something they can help with. It is a real problem for us and means we have to run Exact concurrently with dentally at pretty much all times and of course if we now get a new patient th

Has anyone else experienced taking a payment, and then it loads and processes it to the users account but rather than getting rid of the payment box it keeps it on the screen, occasionally causing confusion as we think we just haven’t clicked record payment yet but we have and it successfully went onto the patient profile, so sometimes we end up putting a payment through twice as a result.We have very good internet, but this happens occasionally and has done for a few weeks now, is anyone else aware of this happening when taking payments, has this happened to anyone else before?

I would love to see headings and subheadings implemented into Dentally. Where we could file correspondence under Insurance, Referrals, Financial, Ortho, etc to make it a little more easier to navigate. Right now everything is messy and hard to find things. It would also be nice once the feature becomes available if we could add our own headings in settings, bc every office will have different things to file under. Thanks!