Questions & Feature Requests

I would like to request for the ability to click into the tooth charted to change the treatment needed.Example: 46MO, to be able to click into this and change either the tooth number or the surface of restoration, rather than having to delete and rechart it. I would also like the to have the width or columns showed on each treatments to be smaller(or to have the freedom to customize how big it is), this would allow us to view more of the entire treatment plan as a whole during treatment planning. 

So we have taken a step back when moving to per appointment notes.Before I could have loaded notes on my treatment line item, and save it as a plan template. That way, next time I load up the plan template, my custom notes for that treatment line item would appear automatically. With the per appointment notes update, the treatment line items can be customised, but the notes for that item do not appear. We now have to click on create note, then load up an existing template. They have made the process longer for no reason.It has been two months and I still cannot get used to the per appointment notes format. Leaving prescriptions for hygienists is a nightmare, the hygienists are wasting valuable clinical time searching for the up to date prescriptions. On top of that the plan template notes cannot be customised. Something needs to change.

It would be really helpful to be able to add multiple people on the same task and get reminder notifications 

I wanted to raise this as a feature request because the lack of meaningful tracking within Dentally Portal has become a major issue and restriction for practices using digital advertising.When patients move from our website into the hosted Portal, we lose visibility of what happens next. We cannot reliably track whether someone starts the booking process, selects an appointment, completes payment or confirms their booking.There is no practical way to add or meaningfully integrate GA4, Google Ads tracking, Google Tag Manager or Meta Pixel. The Portal also does not retain and pass through identifiers such as GCLID, GBRAID or WBRAID, which makes accurate attribution extremely difficult (and expensive)We have explored webhooks, Zapier and offline conversions, but there does not appear to be a reliable workaround. Without the original advertising identifier, bookings cannot be confidently connected to the advert or campaign that generated them. Matching using email addresses or telephone nu

Hi, Is there a product roadmap for Dentally - i know we get the monthly updates but is there a living breathing document to help understand what’s possibly being introduced in the future?It could even be a sunshine diagram(like a transformation diagram with categories ie practice management, patient comms, APIs, Dentally Pulse, Reports etc and a now/next/future timeline?) It could be interactive for voting/feedback on potential features as forums are great but hard work scrolling through all chats/features and i just love something visual - big and all in one place! I know sometimes teams aren’t keen as its pinning down with dates’ish, but from a customer perspective i don’t want to be ‘surprised’ by the latest new feature...instead i want to be like - oh they said they were going to do x and now its delivered brill! And look if something isnt right or something else is prioritised, having that visibility is better than not knowing at all...(we’re friends right?!) thanks 

Hi everyone! We’re developing the ability to send SMS and emails when an appointment is booked in the calendar, so you no longer need to send confirmations manually after booking an appointment. If you’d like early access we’re looking for beta testers to try the feature and provide feedback. Drop a comment below if you’d like to join, and we’ll get in touch with next steps!

​@Saymon  Do Dentally have any plans to integrate with WhatsApp, it can be easier to manager (And cheaper than SMS) a few of our patients say they dont use SMS. Tom 

Hi,At the moment it appears that we can only exclude zone groups in the short notice cancellation feature. the issue i face is my diary is zoned by ‘Yellow’ - exams and ‘Green’- Treatment. When a gap appears in these zones currently the feature shows all possible appointment types ie exams, treatment rather than say i can see its a ‘yellow zone’ here are your exams you could bring forward, or same for treatment.  Isit possible to assign certain zones to certain appointments - to provide a better filtered view and actionable list rather than FOH team looking at and selecting possible candidates, we want to get to a position where any manual effort to ‘pick’ the right patient is reduced as much as possible!

Feedback from the dentist is that they do not like the format of everything being lumped together and not split into individual treatment codes. When trying to look back in history will make it harder to search for specific treatments and end up having to read unrelated notes.

I'd like to provide feedback on your DIrect Messages feature. The windows to see the list of contacts is too small, and there is no appropriate signs as to which conversation has been read or not. Perhaps this features requires some reworking, as it is specially frustrating on large practices with dozens of staff texting. In fact, you cannot even read their full names if too long. Please fix this as this is a huge quality of lifeimprovement for a very good platform.

I’m researching cosmetic dental treatment in Albania and would like to hear from people who have experience with veneers or have compared different dental clinics there.I’m particularly interested in understanding how patients choose the right clinic, what factors they consider when comparing dentists, and how they evaluate the quality of materials used for cosmetic restorations. I’ve seen different options mentioned online, including porcelain and zirconia, but I’m not sure which is more suitable for different situations.For anyone researching zirconia veneers Albania, what should they ask the dentist before starting treatment? I’d be interested to know about the consultation process, digital smile planning, tooth preparation, laboratory quality, expected treatment time, maintenance, and the overall durability of the restorations.I’m also curious about how people compare treatment costs. Is it better to focus on the complete treatment package rather than simply looking at the price pe

Whenever I log in to Community it logs me out of Dentally, so I have to log back in again. Could this be fixed so it doesn’t log me out Dentally, it’s so irritating!!

I would like to see a way, when we are creating an estimate, we can choose whether we want already completed tx included or not. Sometimes it can be a bit much when the private estimate includes tx that has already been included - bc the patient has obviously already paid for that tx. We can click on/off when generating a pre-d, so it would be nice to see the same feature in creating estimates 

It would be useful if Dentally could automatically email a clinician or their PA when an appointment is booked in the diary, so visiting clinicians don’t need to constantly check the calendar.

Since moving from SOE we have found some options that we used a lot not available.One is the templates that we could create to use when making notes as a pop up for staff to read. It would be useful if this could be available on Dentally

Is there a way that a tab can be added to the patients Details screen for when you send out Recall Reminders, and the patient responds with “Remove Me - I dont want to be Contacted regarding this” The way it is removed at the moment works, however then that patient shows on the Find patients unassigned to an automated recall workflow reportPatients can get a little angry when you contact them if they have requested not to be contacted.  

A depart bar with patients next appt and balance on the calenda would be amazing. it is super frustrating having to leave the calendar everytime to put a payment on or even just see if one is due/ next apt is charted. 

my feedback is that the new clinical notes interface is clumsy and makes it very difficult to follow what has been happening within the treatment course. The template interface is also very clunky and it makes the system and the update being rolled out appear like it is downgrading the software and the dentist and nurse experience is more awkward. The old way of recording notes and the template interface was WAY BETTER as it was clear and concise, it was easy for any person on the dental team to follow the notes trailwhy was this rolled out without a consultation period? I may have looked at another cloud software provider if I knew this was going to be a new way of note taking which could not be changed. providers should be able to choose between the systems, this would allow for a more immersive and enjoyable experience for your users

I am a new user to Dentally and love the pocket chart but I am surprised there is no streamlined way to do a full periodontal diagnosis with the BPE.  This was a feature on SOE and allowed for easy comparison over the years.

hello, since last week you have changed the font so now when looking at cloud gallery the date is not compleltly visible anymore - why for this change? and can you change back it is so inconveniant 

Hi has there been any updates on being able to group message yet? thanks 

Does anyone know how if there is a way that a deposit that has been paid via stripe can automatically be used to pay an invoice when the treatment is completed? At the moment, the balance payment that is added is automatically allocated to the invoice created following the treatment but the deposit still sits there as unallocated so the invoice is show as ‘unpaid’. The patients balance is correct but the invoice is shown as unpaid and on the ‘Invoice Timeline’ report it shows as unpaid. Thanks

hi - dont know if im maybe doing it wrong but i did speak to Ellie on the dentally support and she said it cant be done so im gonna throw it out to the community. does anyone know or can anyone possibly set up - when a dentist has created an appointment to be booked with set time and date if when trying to book said appointment it can take me to the day that he/she has decided to select? instead of me manually having to find said date. 

Please can we add a feature to be able to scan directly into the correspondence tab. It is very time consuming to have to scan to the computer drive first and then upload. Also it would beneficial to be able to attach documents and xrays directly from dentally rather than having to download them then open and email and attach them from the drive.thanks

Is there a version of the AI clinical notes system that uses ambient listening to automatically capture and document the consultation?  Thanks!!