Questions & Feature Requests

could you conform that denture repairs require the patient to pay a lab fee on the new wales contract?my colleague has a problem when a patient was exempt for exam (over 60 exempt exam only) and he needed to claim a denture repair. having input the lab fee, it did not come up with a charge for the patient for the lab fee unless he took out the age exemption, could you clarify what should be happening please? 

HI we are having problems with generating a miscellaneous claims in the new Wales contract, the ‘acute mucosal conditions’ and ‘re cement inlay’ do not generate a miscellaneous treatment package, so we are having to use other codes to generate this, however this is not accurate for what we are doing. could this be corrected or should we be doing something else? 

I believe address look up is active in England. When can it be available in Australia please?

We are having issues when patients are completing their FP17 at home on the portal, and either not marking an exemption or wrong exemption.  If it is under 25 over 60 as this does not come up on list of exemptions as it is not a permanent exemption so there is no way at all to solve this, if you invalidate the FP17 it is not reissuing the form to the portal, and then the patient automatically comes up with a charge.If the exemption is wrong and we invalidate it it still does not send to the portal even in if a COT has not been planned.I do feel practices need to be able to invalidate and reissue when the patient attends its causing a lot of time to be spent trying to figure out as admin how to rectify  it and then for clinicians in practice who presume the patient form is correct.If we could simply send a new form to the clinipad on arrival it would solve all the issues.If we get a paper FP17 signed this will not serve any purpose as it will not ch

We’re using an I-pad and a touchscreen Chrome book for Concierge in our practice. We have used a Chromebook as a tablet as it is compatible. Unfortunately, when filling out the date of birth, they have to  use the full keyboard to input the ‘/’ in-between the numbers for the date, which the I-pad does automatically. I understand this is not a setting Dentally can change, but was wondering if there is an easier way to find the patients to sign them in. A way that doesn’t involve typing in their date of birth. This is easier for our elderly patients who find touchscreen keyboards tricky, and can just maybe select buttons instead (which happens after).  

HiI’d like to make a feature request please. We have no use for the ‘Ready to book’ toggle on the appointments- would it be possible to add the ability to switch this feature off in the settings or at least set the switch to ‘on’ as default? If someone forgets to tick the box it causes delays at reception Many thanks!

Is there a way to turn off this annoying new feature ‘ready to book’ or have it automatically toggled on by default? Its just another button to press before reception can book pts in.

Hi, Anyone with NHS Sedation contract using dentally to transmit claims? How to make sure correct number of episode are sent on to compass? Our number of episodes never matched with compass..Thanks    

We do not have an integrated referral system in our area at the moment (we have been told there is one in the pipeline but that has been mentioned for the last 10 year) We still have to use Exact to email off all our referrals to our local NHS hospital trusts because there are also issues about sending patient sensitive data from any other email other than an NHS one and they will NOT accept patient referrals from anything other than NHS email address. Has anyone managed to get some integration into Dentally to be able to receive or send emails from an NHS email address in Dentally.I spoke to support and was told that the NHS mail may need to configure the MX records but I have spoken to IT guys and they don’t know anything about being able to do that or I have the email just bounced back saying its not something they can help with. It is a real problem for us and means we have to run Exact concurrently with dentally at pretty much all times and of course

It would be great if the charting for base and treatment planning was much simpler with icons for the regular work that is completed next to the teeth in charting. 

The api docs have NHS and PPS number field for UK and Ireland but not one for Medicare (Australia) that i can see of. Coming from a legacy system which did not record medicare expiry date, the migration to Dentally meant the medicare number was inserted into notes, while the IRN (individual ref number) inserted into Health Fund Patient ID field. We are updating the Medicare number of patients and could not easily update it into the Medicare number field because of the lack of API endpoints. I hope this is in the works soon.

At the moment, Dentally won’t let you use Charge when the appointment total is €0, so it won’t generate an invoice from the treatment plan for PRSI exams (because PRSI Exam has no patient fee) I would like to Allow Charge to create a €0 invoice when appointment total is €0. It is difficult for reception to know when a PRSI exam has been done as no invoice is automatically created then

I'd like to provide feedback on your DIrect Messages feature. The windows to see the list of contacts is too small, and there is no appropriate signs as to which conversation has been read or not. Perhaps this features requires some reworking, as it is specially frustrating on large practices with dozens of staff texting. In fact, you cannot even read their full names if too long. Please fix this as this is a huge quality of lifeimprovement for a very good platform.

Has anyone else experienced taking a payment, and then it loads and processes it to the users account but rather than getting rid of the payment box it keeps it on the screen, occasionally causing confusion as we think we just haven’t clicked record payment yet but we have and it successfully went onto the patient profile, so sometimes we end up putting a payment through twice as a result.We have very good internet, but this happens occasionally and has done for a few weeks now, is anyone else aware of this happening when taking payments, has this happened to anyone else before?

I would love to see headings and subheadings implemented into Dentally. Where we could file correspondence under Insurance, Referrals, Financial, Ortho, etc to make it a little more easier to navigate. Right now everything is messy and hard to find things. It would also be nice once the feature becomes available if we could add our own headings in settings, bc every office will have different things to file under. Thanks! 

is there a way to set up automatic emails to patients (both private and NHS) a day or so before their appointment to update their medical history without having to send them all separately or have them fill in the form when they arrive on the tablet which takes at least a good few minutes 

Currently if we forget to set a room when booking an appointment, the appointment won’t show anywhere in the room diary view.It would be good if we could set a default room per practitioner, and/or via a schedule ...and when editing the availability per day in the diary. This would preselect the room for all appointments being booked for the practitioner that day.Another (easier but less useful) option/addition would be to make room a required field when booking appointments.

when submitting a course of treatment in Wales that includes an Acorn, it is being rejected if it has ‘prescription of fluoride toothpaste’ in the claim.the prescription is generating a ‘miscellaneous’ claim, which is not ‘compatible’ with the claim.does this item need to be ‘miscellaneous’? could it just have no claim attached so we can use it in a course of treatment?

HiDo Dentaly have any plans to improve the Xero integration?If a site is a single practice it works really well but multi sites who have seperate bank accounts for each practice, it doesnt work for as Dentally sends one massive invoice for the whole business to Xero. Would be nice to have better integration including xero’s invoicing system Tom 

Hi new to dentally (over the last 10 months) and i couldn't find this question in archive. When writing notes i am finding the cursor seems to jump around, occasionally i’ll be editing my template and the cursor would randomly have jumped to a different line, or end of the line or a different position and its making note writing difficult as i am consistently having to correct its positioning. I have tried multiple keyboards and wired to see if it was a keyboard issues but it seems to be a constant problem with all surgeries here. Is this a known bug with the library used? Is there any fix for this? Thanks in anticipation. Sim

Hi ThereI have built a voice AI receptionist designed for businesses including dental practices. It handles inbound calls, captures patient details, and manages appointment booking.We're exploring the integration with Dentally's API to support live appointment booking and availability checks for practices using Dentally. We'd love to discuss becoming an approved integration partner and understand the process for gaining access to a sandbox environment to begin development.We are also currently working with practices that serve NHS patients and would be keen to understand how Dentally supports NHS practices, particularly where it could be a stronger fit for their workflows alongside our AI receptionist.Would someone be able to point us in the right direction? Thanks!

The system does not allow for GP17 part 2 to be signed when a treatment plan is finished on the tablets. It makes users in Scotland a high risk for having claims rejected which could massively impact on earnings. This should be addressed as an immediate issue please. Other systems flag when a plan is finishing and prompts for a second signature. 

Hi Dentally, I’m reaching out to ask whether you offer any support or guidance for tracking bookings related to Google Ads campaigns. It is essential for our marketing to have accurate data on the effectiveness of our ads and patient booking numbers through our Dentally booking system. Without this data, it’s challenging to optimise our campaigns effectively and ensure a strong return on investment. Google Ads tracking is normally set up through Google Tag Manager and GA4, however, it doesn’t look like you currently have those available as integrations. Is this something you are going to be offering soon? In the meantime, is there an alternative method for setting up Google Ads conversion tracking that you could provide a step-by-step guide for, or help us implement? Lastly, I can see that we have a Tag Manager added to our Dentally booking system. Please could you

We had been using Vantage Rego to send across NW London referrals for our NHS patients, this was integrated into dentally We have been told by the ICB that we need to use eRS now, they have requested details on a form to ask for the APIM id, what should we be adding here? If not how do we send referrals now?

It would be good if we could use newlines, as well as bold, italic, underline - ideally just hmtl/css including hyperlinks - in portal appointment descriptions.Currently we are using brackets to section/demarcate second and third paragraphs but this is a pretty bad user experience, and not great for effective communication.Example“Description of appointment type. (Cancellation policy) Information about discounts and offers.“