Questions & Feature Requests

Trying to calculate patient chair time for an ongoing course of treatment it would be really useful to be able to generate a longer time period than having to do 12 monthly reports for one years length. Totally impractical 

Hi, I have charted watch on a tooth, it comes up on the chart, then when I do treatment over the area the watch was charted why is the watch still there over the treatment? Treatment should overlay the watch to show i am not watching this anymore. Why is this not the case? How can i change this?

With the new notes feature, there is nowhere to leave myself notes/reminders for appointments where I can see my reminder next to the appointment when the patient comes in for the appointment (Eg use kalzinol liner deep cavity/remind patient to bring updated medications).Adding a line under appointment where I can leave little reminders like this would be very helpful. 

At the moment, tasks don’t support a threaded back and forth conversation, so it’s hard to keep task-related messages in one place. It would be really helpful to have a private conversation thread that stays linked to the task, visible only to the task creator and the person it’s assigned to.Use case:Creator assigns a task and needs to ask a quick question or share an update Assignee replies in the same thread, so the full history stays with the task No need to use internal chat for task-specific messages

HiCould I please request improvements to the following: Lab related featursLab work received - nice feature but the green lab bottle does not appear on the calendar in some circumstances.  I’ve played around with it and whilst it appears for patients who are booked in and have no long preferred name, I’m finding that where the name is long or we have additional comments in the preferred name and we want to set a short appointment time of 5-10 min, the green bottle will not display.  The only way I can make it display is by increasing the appointment duration to 20 min which we dont need that long.  I am able to book some 15 min appointments but only where the patient name is short.  Perhaps text wrapping or something is preventing the lab icon from appearing A logical extension to the lab work received is to have the ability to write somewhere which lab we have sent the work to (if we use and have several different labs).  Yes I know we can write it in the yellow sticky or in the chart

Hey everyone! 👋 We're currently looking at ways to improve how online booking and appointment reasons are configured, aiming for an easier workflow with more control over your appointment settings.I’m looking to recruit practice managers to help test this new workflow, so you can feed back on our designs and share your insight to help us shape the experience before launch.If you’d be happy to spend around an hour of your time exploring this new workflow and sharing your feedback, please leave a comment below and I’ll follow up with a meeting invite.Thanks in advance!

Our portal just updated to the new clinical notes today. Old clinical notes have disappeared from history tab. Some are there and some are not. I have narrowed it down and it seems the clinical notes that were typed on line items loaded from “Plan templates” have disappeared. I have checked all my exam notes over the last month, and all gone!! I load my consultations, exams, bitewings, OHI etc from plan templates and they are all gone! The random line items such as Periapicals that were loaded from “treatment list” are all there. I mostly do orthodontics and with the clinical notes gone for these consultations, I am left in a position where I cannot send patients treatment plans and consent forms as I have no notes to refer to.I am hoping this is a temporary glitch and the notes are backed up somewhere and can be loaded back on?

I have brought this up several times but it is a huge hinderance not being able to see NHS charge for each item next to the item in the treatment plan. It makes it very difficult to discuss costs per appointment or even answer simple questions during appointments. EXACT has the NHS cost and fee next to each charted item and the total cost charted for each appointment in the treatment plan as you chart. This is hugely helpful. 

Hello. As the years are going by, the list of paid invoices on patients notes is getting longer and longer, meaning the location of the “Take Payment” button is moving further and further down the page.My suggestion would be to move it to the top, near/next to the “New Invoice/Statement of Account/Bad Debtor” area.I have mentioned this to my superiors in the past who have told me they have submitted it to Dentally but no changes as yet.

Is there a feature were appointment confirmation can be automatically  sent once booked in diary

Some suggestions for better PR forms:Populate a list of family member’s names for the “If you are signing for the patient give details below: Name (in CAPITALS)” field using registered family members Have a better list of common relationships for the “Relationship to patient” field eg mother, father, step mother, grandma, Sister, foster carer, carer etc Allow patients to select their exemption themselves directly on the PR form Drop the first screen confirming patient details ...just make the PR form interactive Require baby due date for baby in last 12 months exemption Force selection of  under 18 years of age for children (and prevent selection of any other exemption all of which are invalid for children) Require HC3 “amount” for HC3 certificate exemptions Allow choosing the date of acceptance for backdating FR forms (to allow correcting exemptions in the past)

Good morning everyone I’ve noticed Dentally runs quite slow these days- the animated Dentally logo is present for quite a while when opening patients. I’ve tried all of the troubleshooting tips- caches cleared, everything updated etc. but to no avail- we’ve tried it on a range of PCs older and newer.  Are other practices having the same problem and does anyone know of a fix?

Hoping someone can help or at least commiserate! We've been experiencing ongoing issues with our Dürr VistaScan Mini disconnecting from Dentally Vision seemingly at random - and more frustratingly, images disappearing mid-processing. When this happens we have to go and retrieve them directly from the Dürr file directory, which as you can imagine is disruptive mid-appointment.To rule out the obvious - our network connection is solid, and the scanner has recently been serviced and tested, so it doesn't appear to be a hardware or connectivity issue on our end.An added headache is that retrieving the lost images from the Dürr directory is not straightforward - currently I seem to be the only person in the practice who knows how to do it. So if I'm not available when it happens, it becomes a significant operational problem with no easy resolution on the ground.I've seen a few comments from other practices flagging the same problem, and one suggestion that's come up is that Carestream scanne

Hey - I think it should be an option to always send medical history forms to in house Ipads, as not all patients have smart phones/may need help to update theirs. Some patients need to update them more frequently too. 

Does anyone know how you can move incomplete treatment items from history in to a new plan, as far as i can see you can only re-open that course old course of treatment? of treatment? It’s a bit of a faff having to write them down and re-input in to a new plan if there are multiple items outstanding. it would be great if you could ‘add to new treatment plan’ option on incomplete treatment items. 

We use diary zoning a lot and sometimes when there are gaps in the diary and we want to create a specific zone for that time and date, it is a bit messy to have to do it the current way and have a huge list of zones. We think it would be a good idea if there was a way that you can directly click on the diary (like you do to create an appointment) but to create a zone instead. 

Could I please ask why this change to notes was pushed?  The old system of writing and reading notes was exceptional - everything in one place, visible, easy to view whilst also multi-tasking on other things (writing letters to patients, nurse checking notes for me whilst I am doing other clinical work). Now it feels like we’re using the extremely outdated and unfriendly R4 with the clunky notes bar on the right. I’m not sure what the reason was for the change, but personally would be grateful if we could have a choice to revert back to the previous system. Thanks.  

I am writing to share feedback from our team regarding the recent update to the clinical notes section within Dentally.Unfortunately, the response from both our clinicians and nurses along with our admin team has been overwhelmingly negative. Since the update was introduced, we have received numerous complaints from users across the practice who feel that the new workflow is significantly more complicated, less intuitive, and more time-consuming than the previous version.One of Dentally's greatest strengths has always been its simplicity, ease of use, and ability to allow teams to quickly access and record information. The new clinical notes interface appears to move away from these principles. Information that was previously visible at a glance is now hidden behind additional clicks and menus, making it more difficult to navigate patient records efficiently during busy clinical sessions.A particular concern for our administrative team is that they can no longer easily leave notes or c

cannot delete clinical notes now since  last Thursday changes. Is any one else having this error even with level 4 permissions

Hi everyone 👋 Im Anke,  a Product Manager for Dentally.  I’m currently doing some research into how practices would like to handle prescriptions, and I’d really value your input.We know every practice works differently, so I’m keen to understand:How you currently create and manage prescriptions What works well for you today Where things are painful, manual, or time‑consuming What an ideal prescription workflow would look like for your practiceThis isn’t about promoting a new feature yet — it’s about listening and understanding your real‑world needs so we can make better decisions moving forward.If you’re happy to share your experience (even briefly), please comment below. Specific examples are especially helpful.Thanks so much for helping us shape what comes next

It would be great if we could send the same message to a group on Dentally Chat in the way one might do on WhatsApp and the like. For example, if this was a feature we could send a message to all dentists, all nurses, all staff etc. like a bulletin.  

Is there a way to group message in the practice like SOE yet

At the moment, Dentally won’t let you use Charge when the appointment total is €0, so it won’t generate an invoice from the treatment plan for PRSI exams (because PRSI Exam has no patient fee) I would like to Allow Charge to create a €0 invoice when appointment total is €0. It is difficult for reception to know when a PRSI exam has been done as no invoice is automatically created then

The appointment history view would benefit from clearer, more detailed insight. While the summary bar showing the number of failed and cancelled appointments is helpful, the type of cancellation is just as important.Being able to see, at a glance, whether cancellations were, for example: on the day, without the required notice, with sufficient notice etc.would significantly improve clinical and reception decision-making.Colour coding cancellation reasons (for example, on-the-day, late notice, sufficient notice) would make patterns immediately visible and allow teams to apply appointment policies consistently and fairly.This would be a simple but high-impact improvement for managing diary efficiency and patient behaviour.

please, how do i create an autonote as an additional documentation just like in EXACT?