+1At the moment, Dentally won’t let you use Charge when the appointment total is €0, so it won’t generate an invoice from the treatment plan for PRSI exams (because PRSI Exam has no patient fee) I would like to Allow Charge to create a €0 invoice when appointment total is €0.
It is difficult for reception to know when a PRSI exam has been done as no invoice is automatically created then
+1Hi Karen,
Thanks for the query. I’m part of the product and development team here and it would be helpful to learn a little more about this. We’re always eager to hear from people and gather their opinions on how we can help best.
I understand that when patients return to the desk, that checking any created invoice is a common method to understanding the work done today and what is required from the patient before they leave. We don’t allow the creation of an invoice when there are no charged treatments of any value to charge, meaning you cannot raise a zero value invoice.
I wanted to ensure we were addressing the actual problem here and that what is required is clarity for the reception team as to what work has been carried out today and what is required from the patient in terms of payment or future appointment booking. I’m not sure that creating 0 value invoices is really the best solution here and perhaps there is a better way of solving the real problem.
How would this problem be best solved for you and what information would you find most helpful when the patient returns to the desk?
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