We have raised before the issue of emergency contact information at every training session Dentally did with our practices.
The portal always asks the patients to update their emergency contact information.
This information doesn't appear to show anywhere on dentally for the practice to see. Meaning the patient believes we have their emergency contact when in fact we have no way to see it.
We were always told to just add this information into a custom field, not ideal but apparently Dentallys solution. You have now moved that custom field into its on box that you have to click into to see it, it doesn't appear on the patient screen now.
This box also does have a UDC yes/no box which would actually be helpful as we have run these schemes for a couple of years now. but again pointless to select as it doesn’t show anywhere useful.
But I believe the emergency contact info should be a priority for dentally to look into.
Our current solution is hoping the patient has a previous form filled in from our last pms that always had this information on it.
