Has anyone experienced a low recall sending rate?
We are set up for automated recalls, as we were with Exact, but have been told our recalls are not sending unless our patients have checked the marketing consent box!
Recalls are not marketing!!!!! They are reminders agreed with the patients. They wish to have recalls but may opt out of other non- appointment related contacts.
Seriously considering opting out of Dentally after one month in, if this not resolved. Serious risk of loss of income due to increase in white spaces we never had before!!
Any solutions out there?