Recall sending problems

Question

Has anyone experienced a low recall sending rate?

We are set up for automated recalls, as we were with Exact, but have been told our recalls are not sending unless our patients have checked the marketing consent box!

Recalls are not marketing!!!!! They are reminders agreed with the patients. They wish to have recalls but may opt out of other non- appointment related contacts.

Seriously considering opting out of Dentally after one month in, if this not resolved. Serious risk of loss of income due to increase in white spaces we never had before!!

Any solutions out there?

Ysy Lees · Answer

Hi Neemoh, I'm sorry you've experienced this.

The Marketing Consent tick box within your recall workflows is auto enabled for our Irish sites upon set up. This is due to government guidelines and not something we enforce as a system. You can, of course, turn this off so your recalls are sent to all your patients regardless of marketing consent; many of our Irish sites have done this. The Marketing Consent tick box is found within each of your recall workflows. Once unticked, your recalls will send out as they did in EXACT. I hope this helps.

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