I request that the product design team add a feature within Kiosk/Concierge. We implemented Kiosk last week following the product launch, but so far it does not seem to have the desired effect.
As patients do not always fill out their forms online, the system does not decrease the reception workload; it simply adds another step to the check-in process because patients report to reception immediately afterward to complete their forms.
Here are a few practical suggestions:
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Integrated Forms: Add an option to make forms a part of the kiosk experience. This will ensure there is no duplication of work.
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Directional Messaging: Alternatively, add the option to set up a message following the concierge flow. Currently, attempting to do forms already checks patients in, thereby bypassing the whole purpose of a Kiosk. A configurable "Welcome" or direction message would allow the practice to direct patients to complete their forms.
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Payments: If there is a provision for us to take payments during check-in for NHS patients, that would be great. This would make a huge difference to the reception workflow.
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Future Bookings: It would be even better if there was a provision for patients to book themselves in for future appointments.
I would appreciate it if this feedback was taken into account as it does not seems to be helping in a meaningful manner as it is.