Hi team,
We use the deposit feature regularly to discourage patients from cancelling on short notice/FTA and it is really helpful in keeping our utilisation up.
There are a couple of things that would really help with making this feature more effective:
1)A way for reception to follow up on unpaid deposit links sent out. There is currently no way to check which deposit links remain unpaid.
- The “send payment link” option has a generic message. We would like to update this with a template with additional text (to avoid manually typing it each time). However, if we try to set up an SMS template, the “ [payment_request_link]” for that deposit amount is not a tag available, ie we can’t link in that specific deposit amount, just the patient’s whole account (which wouldn’t work anyway as deposits are not listed as an invoice)…
Could you look into making these enhancements to make taking and following up deposits more efficient?
