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Question

Creating a separate waiting list for FTA patients

  • Jul 10, 2026 5:29 PM UTC
  • 1 reply
  • 31 views

Lesley Morgan-Barlow
Community Pro
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I’m trying to create a separate waiting list in Dentally for patients who have failed to attend, as I do not want them mixed in with our regular short-notice list.

The aim is to keep these patients on a separate list so they can only be offered appointments that become available at short notice, while keeping our main short-notice list for patients with a good attendance record.

Is there a way to create a custom waiting list for this purpose in Dentally? If so, could someone point me towards the correct setup or permissions required?

1 reply

Ysy Lees
Community Manager
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  • Community Manager
  • Aug 5, 2026 8:29 AM UTC

Hello! Thank you for your question. It is worth noting that the short notice filler automatically excludes patients that do not attent twice within the last 30 days. I hope this helps!