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Question

Creating a separate waiting list for FTA patients

  • July 10, 2026
  • 1 reply
  • 23 views

Lesley Morgan-Barlow
Community Pro
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I’m trying to create a separate waiting list in Dentally for patients who have failed to attend, as I do not want them mixed in with our regular short-notice list.

The aim is to keep these patients on a separate list so they can only be offered appointments that become available at short notice, while keeping our main short-notice list for patients with a good attendance record.

Is there a way to create a custom waiting list for this purpose in Dentally? If so, could someone point me towards the correct setup or permissions required?

1 reply

Ysy Lees
Community Manager
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  • Community Manager
  • August 5, 2026

Hello! Thank you for your question. It is worth noting that the short notice filler automatically excludes patients that do not attent twice within the last 30 days. I hope this helps!