Wrongly completed FP17

Thanks for your feedback ​@IzzyMcarthur, one important thing to clarify before I raise this to the team - you mentioned “clinipad”. This is specific to EXACT, it is not a tool that’s available to Dentally users - at Dentally we have the Portal and Concierge (for in-practice form filling) instead of clinipad.

So that I can make sure you receive the right information, can you confirm whether you’re experiencing this issue with Dentally Portal + Concierge, or with EXACT + clinipad?

Hi There!

The clinipad is specific to exact ? sorry not sure we realized that, they are just standard galaxy tablets that we use to fill out FP17 and or patient email etc which is linked to dentally, if the patient has not completed on the portal when the patient enters their D.O.B and first letter of their name it brings up any missing information required ie patient email, address details or PRW/FP17 if needed for the COT the patient then completes the personal info and exemptions if applicable and then we submit it and the info goes into dentally.

So we have no issue with the tablets we are using to collect patient data and links straight to Dentally the issue we have is if we invalidate a PRW/FP17 it does not send a new one to the patient portal, and then we do not have any ability to send a new one to the tablet for the patient to sign if they have completed it incorrectly, or should they become exempt part way through a COT .

Hopes this makes sense

Thanks

Izzy 

have attached photos for you the name on there is mine .. no patient details

thanks again izzy 

Thanks ​@IzzyMcarthur yes that’s definitely Portal/Concierge! Please see my comment above for my response to your original query - the forms should be reissuing automatically when invalidated, see my explanation above 😊

perfect thank you ! we will go back try again and see what happens !

thank you very much !

izzy 

No problem at all! 

+1

I have been raising this as an issue with the support team many times, but nobody has ever once suggesting invalidating the form. 

We face this problem almost on a daiy occurance.  Patients fill in forms incorrectly online before the appointment or when they first come in to reception.  Clinician later tells reception team that patient needs to do either the medical or the FP17 form again but it's impossible to do the form again unless we create another “fake” appointment to force the system to allow the patient to do the NHS FP17 / PR form again.

Either that or we revert to the old version ioS app where we can do the forms as many times as we need.

Rather silly really, just need Dentally to pick up on this issue and allow us to both medical form and FP17 PR forms again (if needed).

Thanks ​@BCDC2023 for the additional context - I have passed this along to the product team as further evidence that an option to immediately reissue FP17 is needed

In the scenario you’re describing, invalidating the FP17 form should reissue it automatically so that you don’t have to create a fake appointment (please let us know if that behaviour is not what’s happening for you), but I understand that a long-term solution like a reissue button would be preferable. 

​@Hebe Lowen Thank you - it needs to also include Medical History as well please.  Often a patient misses something out and we have to do the whole thing again.  Is it possible for us to edit just one of the 25 odd questions from the medical history form.  For example if the patient misses out one medicine, can we on the desk top computer or ipad correct the one question to add the missing medicine?

Thanks ​@BCDC2023 I’ll add an additional request to be able to reissue medical history when incorrect, or for patients to be able to edit it themselves.

I’ve checked with the product team and there is a solution! If there is one incorrect answer but the rest is accurate, you can generate a new medical history for the patient. All questions will auto-populate with their previous responses, then you can just edit the one which was incorrect, before saving. You can read more about this process here

You wouldn’t be able to edit the one provided by the patient, as this is signed by them so editing afterwards is not appropriate. But generating a new one, which is clearly labelled as having been created by staff, should solve your issue!