We are having issues when patients are completing their FP17 at home on the portal, and either not marking an exemption or wrong exemption.
If it is under 25 over 60 as this does not come up on list of exemptions as it is not a permanent exemption so there is no way at all to solve this, if you invalidate the FP17 it is not reissuing the form to the portal, and then the patient automatically comes up with a charge.
If the exemption is wrong and we invalidate it it still does not send to the portal even in if a COT has not been planned.
I do feel practices need to be able to invalidate and reissue when the patient attends its causing a lot of time to be spent trying to figure out as admin how to rectify it and then for clinicians in practice who presume the patient form is correct.
If we could simply send a new form to the clinipad on arrival it would solve all the issues.
If we get a paper FP17 signed this will not serve any purpose as it will not change the charges on the record for the patient or be correct when submitting to NHSBSA
Is this being looked at as a matter of urgency as it is quite vital to all claiming, we are never going to be able to rely on patients to complete at home and never make a mistake, or if a patients exemption changes part way through treatment, when the only thing you could realistically do is start a whole brand new COT which is wasted time for clinicians TIA
Izzy