Support Tickets - do they ever get actioned?

Hi Lesley,

I’ve reached out to our support team internally to investigate what’s going on and why some tickets may have been left open without updates. Normally replying in the original conversation should bring it back to the team’s attention. 

I’ll keep you updated as soon as I hear more, they may reach out to you directly 😊

Thanks for your patience while we look into it.

Hi Saymon,  thank you for coming back to me,   

we have tried reaching out in the conversation again. 

Hopefully this will get some resolution.

Lesley