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Sending Emails from Appointment Diary

  • February 20, 2026
  • 1 reply
  • 7 views

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Currently, we cannot select our Email templates when right clicking from the appointment diary and clicking “Send Email”

This means that i am limited to having an email template to “Cancel Next Appointment” but what if the appointment i am cancelling is not their next appointment?

It would be useful to have a dropdown to choose from our Email Templates just like we can do when we send an SMS when right clicking an appointment in the diary.

This would allow us to create a template which we can use the data tags to pull info from that specific appointment.

This would be efficient because we do not pay for sending Emails but we do for sending SMS’s

1 reply

Saymon
Community Manager
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  • Community Manager
  • February 20, 2026

Hey ​@Vas,

Totally get what you mean here. I’ve actually seen the same feedback from a few customers in Canada as well. It has been noted internally as something we could look at in future, but it’s not something that’s being worked on right now. I’ll have a chat with the Canada team to get a better sense of priority on their side and I’ll update you here if there’s anything to share.

 

Thanks again for raising it 🙂