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Sending Emails from Appointment Diary

  • February 20, 2026
  • 2 replies
  • 37 views

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  • Savvy Contributor

Currently, we cannot select our Email templates when right clicking from the appointment diary and clicking “Send Email”

This means that i am limited to having an email template to “Cancel Next Appointment” but what if the appointment i am cancelling is not their next appointment?

It would be useful to have a dropdown to choose from our Email Templates just like we can do when we send an SMS when right clicking an appointment in the diary.

This would allow us to create a template which we can use the data tags to pull info from that specific appointment.

This would be efficient because we do not pay for sending Emails but we do for sending SMS’s

2 replies

Saymon
Dentally Team
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  • Dentally Team
  • February 20, 2026

Hey ​@Vas,

Totally get what you mean here. I’ve actually seen the same feedback from a few customers in Canada as well. It has been noted internally as something we could look at in future, but it’s not something that’s being worked on right now. I’ll have a chat with the Canada team to get a better sense of priority on their side and I’ll update you here if there’s anything to share.

 

Thanks again for raising it 🙂


BCDC2023
Crowned Member
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  • Crowned Member
  • August 30, 2026

@Saymon Hi Saymon, any update on this please.  We spend a lot of time with unnecessary clicks to go via correspondance just to send a particular email template.  This really should be a simple addition to the list of templates from the calendar view / right click send email [templates].  We would easily shave 30 sec to a minute per patient we have to email every few minutes in the day.

 

Thanks.