NHS Treatment Categories & Clinical Codes

Thanks ​@Rjwhite I’ve passed on your feedback to the product team 😊

Hi ​@Hebe Lowen 

I have identified that there is an error in the codes sent via Dentally.

The Exam Not Possible treatment category is creating clinical code 93570 which then leads to the claim not being submitted as the XML is formatted wrong. The code for Exam Not Possible is 9357 (without the 0 on the end)

Could the development team be notified - I feel this is urgent as many claims (certainly New Urgent Referral patients) require this.

Keep me updated, thanks

Thanks ​@Rjwhite  for your message, I've spoken to the product team who've confirmed they are aware of the issue, and shared the following:

That treatment category in Dentally is being removed. If there is no complete exam on Dentally, the Reason for No Exam option should be displayed on the claim screen and you can choose the reason, which will send the 9357 0 or 9357 2 depending on the reason selected.

I hope this helps, if you have any immediate concerns please reach out to the support team as they can get back to you within minutes during working hours.