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Iprovements to setting up families as new patients in one swoop faster

  • December 19, 2025
  • 1 reply
  • 6 views

BCDC2023
Crowned Member
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Hi

 

Could I please reiterate the need for improvement to setting up new patients when it concerns a family of patients.  The process can be quite long when setting up a family for the first time.  Is it possible when completing one adult (or a child) to select a feature to add multiple other people on a pop up dialogue box which asks for just their NHS number, first name, last name, title and date of birth (with the tool automatically assuming that the address, mobile, email address will be the same for children as the primary account holder / parent?

 

Separately, I have mentioned this many times previously, but there remains a bug in Dentally when adding a family member to an existing account in the patient details screen, it copies across the parent’s email address but not the mobile phone number which doesnt make sense.  Please correct this because otherwise we have to keep switching screens.

1 reply

Saymon
Community Manager
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  • Community Manager
  • December 30, 2025

Hey ​@BCDC2023,

Hope you’re getting some decent downtime over the holidays. On the family setup side, this is something the team is already aware of and looking at as part of broader improvements in that area, but I’ll make sure this specific use case is captured properly.

On the second point about the mobile number not copying across when adding a family member, I haven’t come across that one before, so I’ll flag it with the team to be checked.

 

I’ll follow up in the new year once I’ve got a bit more clarity. 😊