Failed to attend on day list

This would be a useful feature.  I think there is a way of doing it with the Patient Report function but its a bit more complicated.  An easy to use report like the daily takings where you can add a date filter, would be very useful so we can straight away see all DNAs for e.g. month of August.

We can find FTAs in the report, but when producing day lists which we use for invoices sometimes it doesn't show that appointment in the day list. and gives you no option to show or hide these appointments.

What would be amazing if we can easily add to the list / report, an option to see all those patients who have cancelled their appointment in the last 24 hours or 48 hours (perhaps one or two check boxes to include in the filter) as we’re starting to crack down on those persistent offenders and deregister them.

This should be regarded different to the patients report as a quick and dirty way to see FTAs and late cancellations can be invaluable data.

Hey both! 👋

Thanks for the feedback! We have a few requests for improvements on day list printing but I haven’t found anything specific to this as you’re asking for print/save that can include FTAs/DNAs for the day and optional filters to surface late cancellations in the last 24–48 hours.

Currently the printed Day list is a simple snapshot of who’s due in; there isn’t a toggle to include DNAs/late cancels.  Dentally will auto-mark DNAs at the end of the day if a patient was never marked Arrived, so the status exists for reporting. 

To list FTAs or late cancels now, you can use the Appointments report: pick your date type (Appointment or Booked), set Status to Did Not Attend and/or Cancelled, and export if needed. This is also how you can get a quick month view (e.g., all August DNAs). 

I’ve logged this as a Day list enhancement with our product team so you can:

• tick Include DNAs/FTAs and Include late cancellations (last 24/48h) before printing/saving;

• optionally add columns (e.g., Cancellation reason).

We already have a separate request to improve printed day lists (treating dentist); I’ll keep this new ask tracked alongside it but distinct so we don’t lose either. 😊

To help our product designers, would you want DNAs/late cancels included by default, or as an opt-in tick box each time? And which columns matter most on the printout (reason, contact number, practitioner)?

Hello! You’ve brought up great points here. I am keen to understand the problem you’re trying to solve.- is it that you want to easily see which patients have cancelled or failed to attend their appointment in the last 24-48h (or even say the last 5 days) so you can follow up and get them back in? Or are there other needs in here too?

Hi,

We are easily able to run a report to see FTAs,

However when saving the day list of a previous day, The patients who have FTA dont appear in this list. They are still in the diary but just dont appear.

We have for example run NHS access, stabilisation and urgent sessions. The NHS require day lists for these sessions. One thing that is counted in the sessions is the amount of FTAs. meaning instead of being able to send a day list of all patients who were in the diary, we also have to send a separate report for FTAs on each day. 

It was only as a simple suggestion as I cant imagine we are the only ones in need of this and I was hoping it would be an easier alteration.