Skip to main content

Changing the patient when booking appointments via the calendar

  • April 15, 2026
  • 3 replies
  • 29 views

Forum|alt.badge.img+3
  • Savvy Contributor

I have been asked to pass some feedback regarding booking appointments via the diary.

When we book an appointment from the diary and click on the diary whilst viewing the calendar, it comes up with that appointment details box for us to start typing the patients name as normal, and now whenever a patient is chosen, it wont let you edit or change the patient, its stuck with that patient and we have to cancel and then click in the diary again to make a new appointment.

We used to be able to click back on the name and change it, now we have to cancel it and click in the diary again. Is this because of a new update to dentally? Is this something others prefer?

3 replies

Hebe Lowen
Community Manager
Forum|alt.badge.img+10
  • Community Manager
  • April 16, 2026

Hi ​@Vas thanks for sharing, this is not expected behaviour, you’ve spotted a bug! I’ve just passed this onto the product team and they’re looking into it now, thanks for bringing it to our attention 😊


Hebe Lowen
Community Manager
Forum|alt.badge.img+10
  • Community Manager
  • April 16, 2026

@Vas some good news for you - we’ve identified the issue and resolved it! This should fix itself in the next couple of hours - please drop a message here if the problem persists, or if you have any other issues

Thanks again for catching that bug for us!


Forum|alt.badge.img+3
  • Author
  • Savvy Contributor
  • April 17, 2026

Excellent, thank you for passing this on, I can confirm it works as usual now.