Better GP17 part 2 for Scotland

Hi ​@Leigh2610  👋

Thank you for raising this and for sharing details about other systems that actively prompt for the second signature when a plan is finishing.

I’ve escalated this to the relevant team so it can be reviewed as soon as possible. In the meantime, I’d strongly recommend raising this with our support team as well (if you haven’t already), so they can look at your specific workflow and confirm any interim steps needed to make sure Part 2 signatures are being captured correctly.

Thanks again for highlighting this, and we’ll follow up as soon as we have more clarity.

Hi Saymon, thank you, hopefully this will be resolved promptly as I see other users have identified issues relating to how the system works for Scottish practices and it feels as though it’s been a bit overlooked. We were given a “roundabout way” of adding GP17 Part 2 when we done our training but it’s not a great workflow. 

You may also want to take into account that the buttons on the bottom right of the chart page should really be in order to avoid confusion as on this system you need to charge, claim then complete plan.

Thanks again,

Leigh 

Thanks ​@Leigh2610 for the feedback, someone from the product team will be in touch soon regarding the GP17 experience, and I’ll make a note of the charting request too!

Hi Leigh,

Thank you for reaching out. My name is Lochan and I am the Product Manager for patient experience including Dentally Portal. We're aware there's room for improvement in the GP17 experience, it's on our radar. 

I would be more than happy to put some time in with you to discuss this further, including how we are approaching GP17 forms for the future. I will send you a DM now!

Best,
Lochan

Hi, I still have not had any feedback regarding this, can you please look into it? Thanks

Popped you an email ​@Leigh2610 !

Best, 
Lochan