It would be great to be able to easily view the history of a cancelled appt that isn’t on the scheduler. At the moment, you can only see the history of an appt from the scheduler section.
+4- Community Manager
Hi! Thank you for your suggestion.
I will make sure this is logged on our internal board for review with our product team. If other practices feel the same, please give this post a like or drop a comment below so we can feature it among our top requests on the homepage.
I will keep this thread updated 😊
+2- Dentally Team
Hey @Drea, Hansa here from the product team
Thanks for raising this, we've heard similar requests before - we'd like to understand more about why this is an issue so we can develop a solution that works for everyone. Could you share a bit more about why it's a problem, and what barriers you're currently facing? Thanks in advance
+2- Enthusiast
We have had it where a member of the reception team accidentally deletes an appointment from the calendar view and if they didn’t catch the name, you can’t see what was just cancelled. At the moment, you are only able to audit patient records, but admins should be able to audit all actions taken by staff to quickly ascertain what they have done and how to undo it; perhaps in a chronological format. This audit feature shouldn’t be limited to just the calendar but all actions with the ability to filter by dentally user and many of the fields you can filter in the patient record.
+8- Community Manager
Thanks for the additional insight
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