- If a patient has multiple appts in one day, when you click on one of them on the scheduler, there should be some indication the patient has multiple appts
- Same if a family is coming in.
- Easily see on one patient (i.e. the mom) if there’s any other family members due for recare/treatment/hygiene
- On the appt tab, see other family members appts at once (especially children)
Appointment Linking
- Savvy Contributor
+4- Community Manager
Thanks for the suggestion Drea, I will add this to our internal board for review.
If any other practices could give this a like or a comment if you feel the same, this will help us feature it among our top requests on the homepage! I will keep the thread updated on any movement.
+2- Dentally Team
Hello! For 1, you can do this by clicking on the Visits (double sided arrow on the left hand side pane) icon. It will open a pane on the right showing all the appointments for the day, and where a patient has multiple appointments so you can see this, check them in and do their checkin and checkout tasks.
For the others, that is a good suggestion. Can you help me understand more what’s the issue not having it is causing you and how you’re currently working around it? That will help me to see what we can do to solve the problem and design a better solution.
- Enthusiast
To expand on this suggestion, if a patient is booked in for multiple appointments in one day, this equates to multiple reminder messages being sent to them. For instance if they are booked with the dentist for a restoration followed immediately by a clean with the hygienist, we have been entering the hygiene appointment as a grey ‘note’ in the hygienists appointment book explaining what’s happening rather than actually scheduling the patient. This is to avoid the poor patient receiving potentially 3 messages for each appointment.
If Dentally could detect the same patient is booked for multiple sessions in one day, one reminder message being sent for only the first appointment would be sufficient.
+8- Community Manager
Thanks for the additional insight
- Enthusiast
Thanks for the additional insight
Thanks, Hebe. If you’re interested, Forbes has published a great article on how to optimise the use of SMS communications with clients. They specify that clientele are quickly overwhelmed when receiving an unreasonable volume of content, leading them to ‘unsubscribe’ all together - and an overload of reminder notifications for multiple appointments is an instance where this may occur.
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