When patients have 2 consecutive appointments in one day, they are receiving 2 txt messages. The second text has on the later apt time and numerous patients see that and ignore the first one. There needs to be an automation to ensure that patients with consecutive apts only recieve one sms. It is costing us more in txts and in missed chair time. Does anyone have a solution for this?
Question
2 txt reminders for consecutive appointments
- Newcomer
Data tag [appointment_time_all_with_practitioner] gives the two appointments in one text message. Also check your message is within the limit for one text message. I found this by asking Dentally support and is working great.
+2- Enthusiast
Thank you sooo much for this, I asked dentally support and they said they couldn’t help and sent me here … I’m glad they did, thanks again :)
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