Hi Clairem,

Welcome to the Dentally Community ! Sorry to hear you’re having trouble with impressions appointments showing as “null” in the diary. It seems the appointment details are correct in the patient chart, but the diary display isn’t updating properly unless you double-click on it.

A couple of things you might try:

• Double-check your diary settings in the practice settings to see if there’s a configuration that might be affecting how appointment types are displayed.

• Have a look at the appointment’s audit log (by clicking the ‘Edit’ button and then the clock icon) to see if it offers any clues about what’s happening.

• If you continue to see the “null” display after a refresh, it might be a technical glitch that requires further investigation 

If none of these steps help, I’d recommend reaching out to our support team so they can investigate further. I’ll also pass your feedback on to our Product team to see if this issue has been flagged elsewhere. If anyone else is experiencing this or has found a workaround, feel free to comment below!