+5HI all
we have added new questions to our Medical History form on Dentally, but when we send then out to patients and they select YES, it does not allow them to add in the additional info we need. We have it set up correctly, from what we can see, but wondering if any other clinics encountering this? Have amended already existing questions, and no issue with them, Only happens to newly added questions.
+5Hi all update, there seems to be a 15 min delay, before the changes take effect when sending out.
Eamonn
+14Hi Eamonn!
I just wanted to let you know that I’m looking into this to see if this is a widespread issue or something specific to your setup. If anybody else has experiences something similar, feel free to comment below!
+1Hi Eamonn,
Could you please confirm you have selected the “add follow up question” button below the question you are asking, this allows the patient to add more details when selecting Yes.
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