Has anyone else experienced anyone booking an appointment via the dentally app in an appointment slot that doesn’t exist? E.g. Tom has an appointment for 60 minutes ( 2pm-3pm) but it’s allowed Tim to book an appointment at 2.30pm via the dentally app (with the same clinician on the same day)
Solved
Dentally appointment issues
+1Best answer by Hebe Lowen
Thanks
However that should only happen in that narrow window of overlap. If the patient booked the slot last week, the system should show that as full and it shouldn’t be possible for a patient today to book into that slot. If you’re seeing that happen, I’d advise getting in touch with support to provide details and examples so they can look into it.
+10- Community Manager
+10- Community Manager
- Answer
Thanks
However that should only happen in that narrow window of overlap. If the patient booked the slot last week, the system should show that as full and it shouldn’t be possible for a patient today to book into that slot. If you’re seeing that happen, I’d advise getting in touch with support to provide details and examples so they can look into it.
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