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Question

Where did the authentication page go in the API reference?

  • December 27, 2025
  • 1 reply
  • 34 views

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Hi Dentally - where did the authentication page go in the API reference? Why was it removed?

1 reply

Saymon
Community Manager
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  • Community Manager
  • December 31, 2025

Hi ​@aferguson024,

We’ve recently started updating our API processes as we move towards a private API modal. This change helps prevent unauthorised or unsupported third-party integrations, which have recently caused high volumes of API traffic and performance issues for our customers.  

Authentication documentation is still available for our approved and official integration partners.  

If you are on official partner, have questions about an API use case or would like guidance on making an API request, please reach out to our Support team via Live Chat. They’re best placed to help and can easily involve our development team directly if needed.