Hoping someone can help or at least commiserate! We've been experiencing ongoing issues with our Dürr VistaScan Mini disconnecting from Dentally Vision seemingly at random - and more frustratingly, images disappearing mid-processing. When this happens we have to go and retrieve them directly from the Dürr file directory, which as you can imagine is disruptive mid-appointment.
To rule out the obvious - our network connection is solid, and the scanner has recently been serviced and tested, so it doesn't appear to be a hardware or connectivity issue on our end.
An added headache is that retrieving the lost images from the Dürr directory is not straightforward - currently I seem to be the only person in the practice who knows how to do it. So if I'm not available when it happens, it becomes a significant operational problem with no easy resolution on the ground.
I've seen a few comments from other practices flagging the same problem, and one suggestion that's come up is that Carestream scanners integrate more reliably with Dentally Vision as they work directly with Dentally - whereas the VistaScan connection seems to be more temperamental.
Has anyone found a fix for this short of switching scanners entirely? Are there any settings, workarounds, or updates that have helped? And is Dentally Vision actively working on improving third-party scanner stability?
Would really appreciate hearing from anyone who's resolved this - or even just knowing we're not alone!
Thanks!