Any help or advice would be greatly appreciated.
We have been using Dentally for approximately one month. Since the changeover, we have consistently been losing X-ray images on a daily basis. We are using a Carestream CS 7600 system.
We have contacted Dentally, who advised us to use IP image acquisition rather than selecting the CS 7600 unit directly. However, we are still losing images daily. The image appears on the scanner and transfers to the Carestream window launched through Dentally, but when this window is closed, the image does not always transfer into Dentally and is effectively lost. It also does not appear in any recovery folder.
It seems that the multiple windows involved in the process may be contributing to the issue. Is there a simpler, more reliable way to take an X-ray, process it, and have it transfer directly into Dentally without needing to open multiple Carestream windows?
