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Question

unable to connect dentally

  • October 29, 2025
  • 3 replies
  • 34 views
P
Enthusiast
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Hi 

we suddenly unable to use dentally.

The system started to disconnect itself from the x ray bridging on Monday. Then it lost its connection by the end of Tuesday. We have no problem going on google browser. 

We have tried using the advice on advice message. 

Can you dial in and check the system please?

3 replies

Hebe Lowen
Community Manager
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  • Hebe LowenCommunity Manager
  • Community Manager
  • October 29, 2025

Hi ​@Pauline thanks for your message - I’m sorry to hear you’re having issues connecting to Dentally.

I have passed this onto my team and we will look into this immediately

P
P
Enthusiast
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  • PaulineEnthusiast
  • Author
  • Enthusiast
  • October 30, 2025

Hi 

It started again. It went ok last night before we went home. But it has done the same thing this am @9:30. 

Internet was ultra fast.

 

 

Hebe Lowen
Community Manager
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  • Hebe LowenCommunity Manager
  • Community Manager
  • October 30, 2025

Hi ​@Pauline, sorry again to hear that the issues are ongoing - someone from the team will be back in touch with you again soon, via the same method they reached out with yesterday! 

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