We have identified an issue whereby selecting the ‘stabilisation’ care package; along with the treatments required for stabilisation stacks the care packages on top of each other.
For example 2 extractions and 5 fillings on carious teeth should trigger only the stabilisation care package; but when charting the treatment planned it stacks the simple and extensive restorative packages as well; effectively charging the patient for each care package which is incorrect.
The workaround we currently found is to list our own stabilisation treatments and numbered them VHNS1, VHNS2 etc. and set them up as the treatments required on band 1 with the very high needs stabilisation marker.
We have set these up for XLA, Fillings, and removal of PRFs for the time being.
Is this an oversight in light of the huge changes that have been implemented?
Should dentally not ‘see’ the stabilisation package and as such technically ignore further care packages from getting added?
Best answer by KevinBell
@Rjwhite I'm Kev, part of the product team working on the Dentally updates to reflect the NHS Wales changes.
Guidance from NHSBSA was and still remains slightly ambiguous around the claiming of Stabilisation alongside other packages. However, we have noted the requirement to submit and charge stabilisation related treatments as a standalone care package.
NHSBSA are introducing more specific codes for restoration materials and Endodontic treatments, which will form the appropriate codes to be included in a Stabilisation package, but these new codes will not be applicable for submission until the new DSP portal is live. We are undertaking changes currently to allow the submission of treatments which would typically raise other packages, as a stand alone Stabilisation package, so the patient can be charged accordingly if a stabilisation code is applied to the plan.
If you have any further questions regarding the new NHS/Care Package workflows in Dentally, we recommend reaching out to Dentally support
Thanks @Rjwhite for your question - I’ll look into this now and get back to you as soon as possible. As you say, these changes are having a huge impact on your workflows and ours, so please bear with us while we find the right guidance for you
@Rjwhite I'm Kev, part of the product team working on the Dentally updates to reflect the NHS Wales changes.
Guidance from NHSBSA was and still remains slightly ambiguous around the claiming of Stabilisation alongside other packages. However, we have noted the requirement to submit and charge stabilisation related treatments as a standalone care package.
NHSBSA are introducing more specific codes for restoration materials and Endodontic treatments, which will form the appropriate codes to be included in a Stabilisation package, but these new codes will not be applicable for submission until the new DSP portal is live. We are undertaking changes currently to allow the submission of treatments which would typically raise other packages, as a stand alone Stabilisation package, so the patient can be charged accordingly if a stabilisation code is applied to the plan.
If you have any further questions regarding the new NHS/Care Package workflows in Dentally, we recommend reaching out to Dentally support
