Feedback: Direct Messages feature requires a total rework

Hi everyone - thank you to all of you for continuing to add feedback, insight and context for this request.

I have ensured that all the subsequent comments here are included in the feature request, and I have followed up with the product team to ask for an update.

I or someone from the product team will be in touch here soon with more information.

I agree this has been a big feature request for over a year, we have been on dentally a while now and all our practices make the same comments about the chat. 

I would have thought by now that something would have been looked into about this feature?

Also showing this feed as solved as you have provided an “Answer” when its just informing us you have passed over the feedback is fairly misleading. 

Surely only mark this as solved if the feature has been added or informed its something that wont change.

Thanks ​@Jordan you’re right, I have unmarked the question as solved, I wanted to “pin” it so others could see the update without scrolling, but can see that’s misleading - appreciate you calling that out!

I am waiting to hear back from the team with an update but have chased again

Hi everyone,

I'm Sean, Head of Product at Dentally.

Thank you all for taking the time to give us detailed feedback about this issue. The New Zealand based product team are working on the comms infrastructure at the moment. As part of that, we've been thinking about where to take communications and internal chat in the future (including some of the items covered in this thread).

We appreciate the feedback and would like to speak to 3-5 practices who are prepared to give us 20-30 minutes of your time to meet with a member of the product team (this would be UK morning as this is when our NZ team are available). Please drop a comment below or DM me if you'd like to participate in this research to help us shape how the internal chat could look. Thank you again for bearing with us.

HI,

This is great to hear, and I would absolutely be willing to participate 

Yes, I would be happy to participate, there are many suggestions for improvement on this area which I would be love to contribute on to make this feature better.

I would like to add one more feature to this request whilst it’s still fresh in my mind and I dont think its been mentioned.

Just like in the Dentally Support chat / Ellie chat, can we please have the ability to paste images in the chat after we take a screenshot.  A picture explains a thousand words as they say and sometimes its far easier and qicker just to paste a screenshot in an internal chat or group chat.  

Given that the feature exists for Support chat, why does this not work for internal chat as the technology appears to be the same.

WHen the developers come around to changing the chat functionality, please include the ability to paste and send images.  I’m sure others would support this request with a like / thumbs up on this request.

Hello , please add feature of being able to send message to multiple people. thank you 

the messaging system is a nightmare would love to be part of any testing or feedback

Hi, just adding my comment to boost this post. Group messaging is definitely something that's missing and would greatly improve efficiency. At the moment, we're wasting time copying and pasting the same message into multiple chats.

Any update on this over a year old and very popular request?

I was about to post a similar suggestion on the community. Group chats are really helpful. If our dentists are messaging the reception team - they have to copy and paste and send to anyone they think might be on reception. Have a group feature or just being able to tick send to multiple will be far more efficient. 

As well as that, all our previous systems had an URGENT Emergency button, that sent a request for help to all users online. Please add this, its really helpful if a patient is having a medical emergency and you cannot leave them to get help. 

Seeing this is is over a year old, would love to see if anything is being implemented. 

Hey guys we are a 12 surgery practice!! So as you can imagine it is very difficult to spread the word of an emergency in quick time. It would be so so good if you could create an option to send the message to everyone rather than one person. So its more helpful if there is an emergency to be able to pass it on to everyone more quickly. Thanks! x