Welcome to the July 2024 Product Update!

Find out about the latest features and improvements we’ve brought to Dentally this month

Dentally Portal

New: Dentally Portal Devices

We have launched our newest feature, Concierge

With Concierge set up, you can enable patients to complete all outstanding actions on a tablet device in the practice. Plus Concierge is supported by both Apple and Android devices! This will create a smoother, more effortless journey for patients, while reducing the administrative burden on your reception team. Find out more about using Concierge here.

New: Dentally Portal Devices permissions

We've added permission settings for our new Devices section. This allows you to set which security level can pair with or unlock the tablet app. To set your permissions, head to the new 'Devices' section in the Portal admin dashboard and choose 'Settings'.

Dentally Vision 🦷

Improved: Enhancement filter alignment

Improvements have been made to the enhancement filter by removing borders to ensure alignment.

Improved: Custom templates

We have made improvements to custom templates to add new functionality to matching sizes and aligning placeholders.

Improved: Acquisition agent

• The acquisition agent has been updated for Windows to support multiple users. This resolves the issue where the agent couldn’t start for a new user if the original user hadn't signed out.

• The acquisition agent now has the device list alphabetised so they are in order during the acquisition setup.

• Device whitelist for Windows. This will allow the practice to limit what devices are shown to users.

Improved: Image recovery filters

Image recovery has been improved to allow users to filter recoverable images by category and patient, in addition to the existing timeframe filters.

Improved: Image details

When clicking the pen icon to view image details, users can now see the imaging device name or sensor that the image originated from. If the specific model of the sensor is known (e.g. Schick 33 versus Schick CDR 2000), it will be displayed. If the image was imported, the source will be listed as ‘Imported image’.

Improved: Template exam view

The template exam view header has been updated to display the number of images in the selected image stack.

Improved: Gallery filtering

The gallery component has been enhanced with additional filtering options. Users can now filter images by specified external provider ID and by specified tooth numbers.

Improved: Device options

A number of devices have been added/updated:

• Carestream CS7600 scanner

• Sopix Gen 2

• Added acquisition support for acquiring 3D volumes from Gendex CBCT machines via a software bridge to VixWin

• Kavo devices now include support for extraoral x-ray acquisition

• Added sharpness settings for Sirona IOSS

• New filtering options for Sirona/Schick USB 3

• Updated device names for Schick integrations

Bug Fix: Users are now able to sync 3D volumes from offline mode without the 'Out of memory' exception error.

Bug Fix: Access rights to delete rejected images for recaptures have now been fixed.

Bug Fix: We have changed the exam view to add the ‘Undelete images’ button to the 'More’ button.

Bug Fix: Reassigning an exam was loading to the exam that was reassigned. This has now been fixed and reassigning an exam will load the topmost exam in the reassigned patient's exam list.

All regions

Improved: Automated communication logic

We’ve improved the way automated communications are sent for last-minute appointments. Previously, if you had automated messages set for 2 weeks before and 1 week before an appointment, and then a patient booked a last-minute appointment for the next day, they would receive the 1-week and 2-week automated messages anyway, as the system played ‘catch-up’ all in one go.

This will no longer happen – now patients won’t receive automated messages if the trigger date has already passed.

Improved: Automation screen design

We've made it easier to create and save an automated communication rule. You can no longer save the automation rule without first saving or cancelling your condition.

Bug Fix: We now ensure that when you uncheck a selected attribute in the automation condition, the attribute is removed from the rule.

Bug Fix: Editing a practitioner's scheduled break on two different days via the calendar override feature was resulting in the first change being lost. This has now been resolved.

Bug Fix: We have fixed an auto-scrolling issue when expanding treatment plan items.

Bug Fix: We have updated the Perio exam scrolling buttons to now move through older/newer exams correctly.

Bug Fix: Users encountered an issue when selecting an option in ‘Custom fields’ on a treatment plan, whereby it did not save the first time it was added. This has now been resolved.

UK-specific

Improved: HCS (NI) Fee Uplift (MDS 759)

The HCS (NI) Fee Uplift (MDS 759) has been implemented in Dentally, along with the corresponding Prior Approval limit increase.

CA-specific

New: Dentally Portal launch in Canada

We've launched Dentally Portal in Canada with support for:

• Completing medical history forms digitally. This means fewer paper forms at reception.

• Our Task Reminders service. Practices can now benefit from our smart automation, which only sends messages to patients as and when a medical history form is required.

New: Sending attachments

Attachments can now be submitted electronically to CDAnet to provide additional materials along with a claim. Note that this is a preview of the functionality, that we have made generally available in order to capture feedback on how it works. After submitting a claim, you are now able to send multiple attachments, selected from the patient's ‘Correspondence’ section, in a single attachment submission.

New: Estimated insurance coverage

When charting treatments, the patient's estimated insurance coverage is now calculated and shown on the treatment plan to help you and the patient understand how much they may have to pay for a course of treatment. If you then submit a predetermination, the estimates are updated if an explanation of benefits is received. This increase in confidence in the estimation is shown by updating the amber indicator to green.

New: Claims Manager tool

We've introduced a new Claims Manager tool, accessible from the left-hand menu anywhere in Dentally. From here you can view and manage claims, including new reconciliation workflows to manage incoming payments from insurance carriers.

New: Canadian insurance treatment code smart swap
Because the list of treatment codes in Canada is extensive, and it is important for insurance cover claims to use the correct code, we have added logic when charting tooth-specific treatments in order to help the user choose the correct treatment code, based on how a treatment is charted.

For example, where a treatment limited to permanent teeth is charted on a primary tooth, the code will be swapped to the equivalent code for a primary tooth. The swapping mechanism also looks for the number of surfaces and position of the teeth as well as tooth type. This swap is visible against the charted treatment and a notification is given when it occurs.

Improved: Managing certificates

We've made it possible for providers to manage their own certificates from the ‘My Account’ page, without needing to be a Level 4 user. In addition, access to the ‘Insurance’ settings page can be granted to users of Level 1 or 2 with a new permission option accessible from the ‘Edit User’ page.

Improved: Lab estimates

Labs are now included on estimates, and will come across when you clone a treatment plan, making it easier to communicate their costs to customers or plan different options for treatment.

Improved: Insurance policy management

Managing insurance policy dependents and plan holders has been completely overhauled, making it simple to add family members to a policy or change out the policy holder for another patient.

Improved: Adding new policies

Adding a new insurance policy will now copy defaults from the ‘Plan’ or ‘Carrier’ settings, making it easier to add policies and not have to select ‘Assignment’ or ‘Electronic Submission’ settings.

Improved: PDF claim form

If there are any issues communicating with CDAnet, for example due to scheduled or unexpected outages, you will now be able to continue with a PDF claim form, ensuring that you can still process claims.