Poll: Biggest gap in patient communications? 🤔

More flexible rules for reminders! We have struggled to find the sweet spot between too many comms (patients complaining of too many reminder messages) but also ensuring appointments are being confirmed and attended. 

As it currently stands, our practice manager logs in to Dentally on the weekend to check Monday/Tuesday appointments have been confirmed, and to delete those that haven’t. This was a compromise for reducing the number of notifications that each appointment receives, but obviously is not fair or ideal. 

Far more important though would be VOIP integration. This would facilitate AI note-taking for patient phonecalls, making phonecalls directly from Dentally rather than physically dialling numbers, and integrating an AI receptionist to screen calls that we cannot take immediately. 

This thread shows there is already demand for this feature: 

Hello everyone, 

Our biggest concern, that Dentally do not recognise that patient is booked in advance for the appointment, and system keep sending re-call reminders.  

Are we doing something wrong, or for everyone is the same?

Thank You. 

Definitely agree with ​@Jolanta Kveksaite. It only recognises that a patient has been booked for a 6/12 recall, but not if they’re booked for a 3/12 recall or restorative work etc. 

I think this relates to the post’s original suggestion of “more flexible rules for reminders.” If someone has any kind of appointment booked - not just a 6/12 recall - this should act as a ‘killswitch’ for the automated recall reminders. 

Another thread mentioned this issue last year. See the first comment on this post, and some other great suggestions listed in the thread about customising recall reminders: