Hi team,
Having the functionality to schedule an SMS or email to go out at a certain time (particularly SMS) would really help in practice management.
We find for example, during business hours, as many people are busy or working they do not reply to our calls or messages sometimes.
One of my staff members actually tested the theory and found the āgolden hourā for confirming appointments etc is after work hours from 6.30 onwards - hence Iād like to propose the ability to schedule SMSās especially to go out later - so that staff do not have to stay back to do so, but we can catch patients at the optimal time.
Even for things like social media, the 7-8pm and beyond window is one of if not the most active period of the day - reflecting peopleās behaviours and ability to take in information at this time of the day. I believe sending out correspondence at this time when people have the time/ability to engage with it would be really effective.
Hi ā
Ā
ThanksĀ for sharing this!Ā I love how your team tested the āgolden hourā theory! It makes total sense that scheduling SMS or emails to go out later in the day could improve response rates and help the team manage time more efficiently.
Ā
This piece of feedback has come up a few times recently, and I can see it could make a difference for lots of practices. Tagging ā
Ā
Iāll keep you updated on any progress from our side!Ā 
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