I would prefer this also, despite asking all users to do this I managed to get 5 (incl. myself) out of 34 to use 2FA. I can turn blue in the face explaining cyber security but getting people to comply just isn’t easy.  

It would help if as an Admin I could:

1. Enforce it on their user profile, thus they’d have to comply to practice policy.
2. If they forget their passwords, I could log in and change it for them (as I could on our previous software)
3. Temporarily turn off their 2FA if they forget their phones at home.

Exactly, one practice has all but 1 who have set 2FA, but with multiple practices it is a whole task in itself to sit with each team until they do it.

It would be ideal and really in line with guidance to make this mandatory to create the account.

And The suggestion for level 4’s to be able to go in and reset the account I like.

Hi ​@Jordan and ​@FranBo 👋

Totally understand why you’d want to enable it practice-wide. I’ve also highlighted this request in our Feature Request widget on the Community homepage, as we’re keen to gather more feedback and real-world scenarios from other practices to support the team’s discovery work. If this would help your practice, please like this post and add a short comment about your policy/regulatory driver. 

As a reminder, we already run risky/unusual sign-in detection, if we spot something suspicious, users receive an email to confirm or secure their account. Level-4 admins can also apply IP restrictions (limit logins to known locations). This is optional but can help if you’re not on SSO yet. Another option available today is to enable Single Sign-On (SSO) and enforce MFA in your identity provider, which effectively makes MFA mandatory for all users.

On your request to enforce 2FA at practice level (and related admin controls), I’ve shared this with our Product and Engineering teams so they can evaluate a practice-wide enforcement option. In the meantime, SSO + enforced MFA at your identity provider is the quickest way to meet policy requirements across all users.

I’ll keep this thread updated with any news. 😊