not able to re-process or edit who is taking payments such that when banking is done edits can be done
not able to re-process or edit who is taking payments such that when banking is done edits can be done
Hey welcome
At the moment you can’t edit the staff member on a saved payment. If the payer was recorded under the wrong user, the supported fix is to remove and re-enter the payment under the correct user:
If the payment isn’t locked:
If it’s linked to an invoice, unallocate it first.
Delete the payment (you’ll need Permission Level 4 or the ‘Can delete payments?’ permission).
Re-enter the payment while logged in as the correct user, then re-allocate to the invoice.
If your site is integrated with Xero: payments are locked once the payment date has passed, so they can’t be removed. In that case, your practice will usually leave an internal note/reconciliation rather than editing the original record; changing Xero lock dates is an accounting decision for your Xero admin.
If you can share why you need to change the “taker” (e.g., staff attribution vs. reconciliation), I can suggest the tidiest path that keeps your audit trail intact
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