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Question

Wehbooks provide fake/default data

  • November 12, 2025
  • 1 reply
  • 32 views

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Hello,

 

When receiving webhook events for ‘appointment.created’, it often provides fake/default values. For example: finish time is null, when in reality, this can never be the case. Also duration is 0 and start time is also null. Other information such as patient information and reason are filled in.

Is this a known issue? Do i need to fetch the just created appointment again by id (id is provided in the body). I did not previously do this due to not wanting to hit the API rate limit.

 

Thank you!

1 reply

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  • Dentally Team
  • November 17, 2025

Hello there, 

My name is Shanley, I am in the product team managing the Dentally APIs. 

Dentally has a concept of 'Clipboard Appointments' - Where you can create an 'Unbooked appointment'. This is if a patient needs to come in at a later date for a treatment or exam, but the date hasn’t been set.
In this case, the start/finish time isn't set, and the duration defaults to 0.

There is no issue. 

Please let me know if you have any questions, we’re happy to help.

Cheers,
Shanley