Hi ​@Oli - thanks for your question

I’ve checked with one of our software engineers and they’ve suggested you try sending the brackets for the practitioner_ids parameter decoded instead, like this: practitioner_ids[]=

If that doesn’t work, please reply in this thread and we’ll look into it further for you

Hi Hebe, 

Thanks for your reply. I have changed the parameters as suggested, and still get the same error. 

Please see attached.
 

Hi ​@Oli. 

I’m a member of the engineering team, let’s see if I can help you.

That error you’re seeing now is only returned when the practitioner you’re looking for does not exists in your practice.

I see you mentioned the practitioner is valid and active, however, I could not confirm that based on the `practitioner_ids` you used in your examples (I don’t know if they are valid). Would you be able to make a call to the `practitioners` endpoint just to double check the ID you’re providing is indeed valid?

Thanks!

Hi Fabricio,

Thanks for your reply. I’ve now found the issue. It appeared that I as referring to the user ID instead of practitioner ID. I changed the expression to refer to the practitioner ID and the API request now works. 

Thanks for pointing this out.