We have a similar problem with our different hygiene appointments and the only work around we have come up with is having different appointment titles eg, use Private Patient Regular Exam, Care Patient etc, but you do have to rely on the patient booking the right appointment.

I hope this helps

Thanks Lesley, we’ve adopted a similar approach which does mostly work but as you say relies on the patient booing the right appointment so not always successful!

Hey ​@Kate T!

Thanks for flagging this! Sounds like you and Lesley have both found creative workarounds with appointment titles, but relying on patients to book the right one isn’t always foolproof, right?

Right now, the Patient Portal doesn’t let you set up plan-based appointment times for recalls (it’s more geared towards NHS vs. private or practitioner-based bookings). That said, I’m really curious to hear more about how you’re managing this and what’s driving the need for different recall times across your plans.

We’ll be in touch soon to dig into this a bit more, your insight would be super helpful for our Product team. And in the meantime, keep the ideas coming. It’s always great to see what features could make life easier for practices like yours!

Hi,

Yes i agree with this request. It would be a lot easier, we have 8000 pts to deal with and can be a pain when needing to book relevant appts to a plan.

Unfortunately the portal doesnt seem very Denplan friendly. 

I am following this post for updates . 

Hi Saymon,

Many thanks for your response.  Yes unfortunately patients doesn’t always select the correct type of DHC appointment for their plan, even though we have tried to add clarity to the description.  So for example, we allocate a bit less time to Essentials patients as they don’t require S&P at DHCS as hygienist is automatically covered in their plan, whereas Denplan Care patients have a bit longer to include opportunity for S&P etc if appropriate.  Hope that helps.  

Thanks again.

Kate