Improved Patient Call Notification for Reception

Hey ​@Kamila 👋

Thanks for your feedback I understand that tiny “S” may be missed during a busy day at reception. A clearer visual cue or quick pop-up when a patient’s would make it more visible.

I haven’t seen this specific request raised before, so I’ll add it to our internal board for the product team to review. Out of curiosity, what kind of notification would you find most useful, something like a pop-up, a sound alert, or maybe a colour change on the list? That’ll help our designers understand what would work best in practice.

If anyone else would find this helpful, give the post a like or drop a quick comment so we can bump it up in visibility. I’ll keep this thread updated if there’s any progress 👀

Hello,

Thank you very much for reply. 

We would greatly appreciate the implementation of a pop-up notification feature that displays messages such as:

"[Dentist's name] is calling the patient [Patient name] to the surgery."

This functionality was available in our previous system, iSmile, under the name "Surgery Live," and it is the one feature we truly miss. It was extremely helpful, as the pop-up would appear even when we were working in other applications or browsing different websites, making it difficult to miss – which was ideal in a busy practice environment.

We would be very grateful if you could provide a similar feature in the current system.

Best regards,

Kamila

Our old system, used to have a feature where the appointment would change colour, i also think this would be handy as we have had some recent issues with dentally reverting the arrived status back to pending without us noticing due to the P being small.

This would also help reception keep track of who is running late if there was an option it changed colour when they are late

Thankyou

Another software I used, the appt would flash when admin would mark patient as arrived.